Question 1

What is Healthy-O-Me?

Accepted Answer

Healthy-O-Me is a dietitian-approved meal delivery service in Pune. Chefs cook fresh, nutritionist-crafted meals each day — Indian and continental plates, custom bowls, subscriptions, and optional 1-on-1 dietitian consults — and we deliver them to your door.

Question 2

What do you offer?

Accepted Answer

Daily chef-prepared meals (veg, non-veg, vegan, and egg), a custom bowl builder, 7 / 14 / 24-day meal subscriptions, healthy snacks where available, online dietitian consultations, and functional training programmes. Live menus and prices are always on the app.

Question 3

Where do you deliver?

Accepted Answer

We deliver across selected neighbourhoods in Pune and nearby areas. Enter your address and pincode at checkout — if we serve your zone, you can place the order. If we do not serve your area yet, you can join the waitlist from the address form.

Question 4

How do meal subscriptions work?

Accepted Answer

You pick a meal pack (for example Balance Meals or High Protein), how many days you want, veg or non-veg, and which meal slots we should deliver. Meals are cooked fresh each day and change with the seasonal menu. Manage pause, skip, and preferences from My subscriptions after you subscribe.

Question 5

Which plan durations can I choose?

Accepted Answer

Most packs offer a short trial plus 7-day, 14-day, and 24-day plans. Exact options and prices are shown when you tap Customize plan. Quick subscribe uses the trial (or shortest available) duration with one meal slot so you can start faster.

Question 6

How do I start a subscription?

Accepted Answer

Open Subscriptions, choose a category and pack, then tap Customize plan or Quick subscribe. Customize lets you pick duration, meal times, start date, and food preference. Quick subscribe asks for one delivery slot and takes you to checkout. You will need to sign in and save a delivery address.

Question 7

Can I pause, skip, or cancel my plan?

Accepted Answer

You can pause or skip delivery days from My subscriptions when you need a break. Plans cannot be cancelled or refunded after purchase. If you need help with a delivery day, use Support in the app or email orders.healthyome@gmail.com.

Question 8

What meal times and delivery windows do you offer?

Accepted Answer

Typical slots are breakfast, lunch, and dinner, each with a fixed delivery window (for example lunch 12PM–2PM). The exact windows for your pack are listed on the plan page under Order timings and again when you choose slots. Pick the window that matches when you will be home.

Question 9

Is the kitchen open every day?

Accepted Answer

The kitchen is closed on Sunday — there are no subscription deliveries that day. Choose a start date from Monday to Saturday. Menus rotate through the week and use seasonal ingredients, so dishes do not repeat in the same week.

Question 10

How do I book a dietitian consultation?

Accepted Answer

Go to Dietitian on the home tab, or open Consult. Choose why you want to talk (weight, PCOS, diabetes, and more), pick a dietitian, select a consult plan, and complete booking. Consults are online. Some meal packs include a complimentary 1-on-1 consult — that is noted on the pack name and checkout.

Question 11

What happens in a 1-on-1 consultation?

Accepted Answer

You speak with a certified dietitian about your goals and health profile. They share a personalised nutrition direction you can follow with our meals or your own cooking. After booking, we confirm the slot and join details on WhatsApp or email.

Question 12

Can I order single meals or build my own bowl?

Accepted Answer

Yes. Use Meals for on-demand dishes, or the bowl builder to pick a base, protein, vegetables, and toppings. Add to cart and checkout like any other order. Subscriptions are better if you want the same slot every day without reordering.

Question 13

Do you have veg, non-veg, and other preferences?

Accepted Answer

Yes. Filter the menu by veg, non-veg, vegan, or egg. On a subscription, choose your preference when you customise the plan. You can also mark veg-only days from subscription preferences after you subscribe.

Question 14

How do I pay, and can I use a coupon?

Accepted Answer

We accept cards, UPI, and other Razorpay methods at checkout. Open View offers (or Apply CODE) on the checkout page to use a coupon that matches your cart. Some offers apply only to subscriptions or only to one-time meals.

Question 15

Can I change my delivery address?

Accepted Answer

Yes. Add or edit addresses from your profile. At checkout, pick the address for that order. For an active subscription you can update delivery details from My subscriptions. We only deliver to pincodes in our service zones.

Question 16

What about food safety and hygiene?

Accepted Answer

Staff temperature checks, sanitised kitchens, sealed packaging, and contactless delivery are standard. Meals are cooked in olive oil and packed the same day. Read Healthy & safety measures on each plan page or in this FAQ list for more detail.

Question 17

Do you have rewards or referrals?

Accepted Answer

Yes. You earn reward points on eligible orders, and you can share a referral code with friends. Rewards and referral terms are in your profile when the programme is enabled.

Question 18

How do I get help?

Accepted Answer

Open Support from the profile menu for FAQs, WhatsApp, and contact options. You can also email orders.healthyome@gmail.com. For an active plan, start from My subscriptions so we can see your deliveries.