Privacy Policy | Healthy-O-Me

Last updated: Jan 1st 2024

Shipping policy:

Shipping policy is 90 minutes for menu order and

Timings for subscription menu are:
Morning : 11:00 - 1:30
Evening : 05:30 - 08:00

No cancellations allowed

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Last updated on: Jan 1st 2024

## 1. GENERAL

This Website with the URL of www.healthyome.com "Website/Site" is operated by healthyome ("We/Our/Us"). We are committed to protecting and respecting your privacy. We do collect your personal information and process your personal data in accordance with the IT Act, 2000 (21 of 2000) and other national and state laws which relate the processing of personal data. Please read the following carefully to understand our views and practices regarding your personal data.

We collect your personal information in order to provide and continually improve our products and services.

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.

All partner firms and any third-party working with or for Us, and who have access to personal information, will be expected to read and comply with this policy. No third party may access or process sensitive personal information held by Us without having first entered into a confidentiality agreement.

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## 2. HOW WE COLLECT THE INFORMATION

a. From you directly and through this Site: We may collect information through the Website when you visit. The data we collect depends on the context of your interactions with our Website.

b. Through business interaction: We may collect information through business interaction with you or your employees.

c. From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties such as:

• Updated delivery and address data from carriers or logistics partners.
• Account or profile information from authentication providers when you choose to sign in or link accounts.
• Marketing or analytics partners, where permitted by law and subject to your choices.

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## 3. INFORMATION WE MAY COLLECT

Depending on how you use Healthy-O-Me, we may collect:

• Identity and contact details (name, phone number, email, delivery addresses).
• Account credentials and session identifiers needed to operate login and security features.
• Order and subscription details (meal preferences, delivery instructions, payment references).
• Device and usage data (approximate location derived from address, app events, crash diagnostics) to improve reliability and fraud prevention.
• Communications you send to support or entries you submit through forms.

We do not collect sensitive health data unless you voluntarily provide optional profile fields for meal planning; treat such information as you would any personal detail shared with a food-delivery service.

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## 4. HOW WE USE INFORMATION

We use personal information to:

• Accept, fulfil, and deliver orders and subscriptions.
• Authenticate users, prevent fraud, and secure our services.
• Communicate transactional updates (OTP, order status, delivery) and, where you opt in, marketing or WhatsApp updates.
• Improve menus, logistics, and customer support.
• Comply with legal obligations and enforce our terms.

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## 5. SHARING AND DISCLOSURE

We may share information with:

• Kitchen, delivery, and payment partners strictly as needed to complete your order.
• Professional advisers (lawyers, auditors) where required.
• Authorities when disclosure is required by law or to protect rights and safety.

We do not sell your personal information. Third-party processors are expected to protect data consistent with this policy and applicable law.

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## 6. RETENTION

We retain information only as long as needed for the purposes above, including legal, accounting, or reporting requirements. When data is no longer required, we delete or anonymise it in line with internal schedules.

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## 7. YOUR CHOICES AND RIGHTS

Subject to applicable law, you may request access to, correction of, or deletion of certain personal data we hold. For account-related data, use in-app profile and address tools where available, or contact us using the details on the Website. You may opt out of non-essential communications via settings or by following unsubscribe instructions.

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## 8. SECURITY

We implement reasonable technical and organisational measures designed to protect personal information. No method of transmission over the Internet is completely secure; please use strong passwords and protect your devices.

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## 9. CHILDREN

Our services are not directed at children under 18. If you believe we have collected data from a minor, please contact us so we can delete it.

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## 10. CONTACT

For privacy questions or requests, contact us using the email or phone listed on www.healthyome.com or in the Healthy-O-Me app settings section.